jays9 Privacy Policy

1. Information We Collect

jays9 collects two broad categories of information: information you provide directly when you create an account or use our services, and information gathered automatically as you interact with the platform.

Information You Provide

When you register, verify your identity, make a deposit or withdrawal, or contact our support team, you may provide:

• Full name and date of birth (to verify you are 21 years of age or older)
• Email address and mobile phone number
• Residential address (city, district — e.g. Dhaka, Chittagong, Sylhet, Khulna)
• Government-issued identification document (NID, passport or driving licence)
• Payment account details used for deposits and withdrawals (bKash, Nagad, Rocket, Upay, bank account)

Information Collected Automatically

When you access jays9, our servers and analytics tools may automatically record:

• IP address and approximate geographic location (country, city)
• Device type, operating system, and browser version
• Pages visited, session duration, and click paths within the site
• Game activity logs, bet amounts, and transaction history associated with your account

2. How We Use Your Information

The personal data we collect is used for clearly defined, legitimate purposes only. We do not process your data in ways that are incompatible with the purpose for which it was collected. Specifically, we use your information to:

• Create and manage your jays9 account, and verify your identity in line with responsible gaming and age-verification requirements (21+ only)
• Process deposits and withdrawals securely through local payment methods including bKash, Nagad, Rocket and Upay
• Deliver and personalise your gaming experience across cricket betting, live casino, slots, and crash games
• Communicate with you about account activity, bonuses, promotions, and platform updates
• Detect and prevent fraud, unauthorised access, money laundering, and other unlawful activity
• Comply with applicable legal obligations and respond to requests from competent authorities when required by law

3. Cookies and Tracking Technologies

jays9 uses cookies — small text files stored on your device — to maintain your login session, remember your preferences, and analyse aggregate site usage. Essential cookies are required for the platform to function correctly and cannot be disabled. Preference and analytics cookies help us improve the quality of your experience and are used in a privacy-respecting manner.

You may adjust cookie preferences through your browser settings at any time. Note that disabling certain cookies may affect the functionality of some features on the jays9 platform. We do not use tracking technologies for cross-site advertising or behavioural profiling.

4. Sharing of Your Personal Data

jays9 does not sell, rent, or trade your personal data. We may share your information only in the following limited circumstances:

• Service providers: trusted third-party processors who assist in running the platform (e.g. payment processors, KYC verification services, hosting providers) under strict contractual obligations
• Legal and regulatory obligations: if required by applicable law, a court order, or a request from a lawfully authorised government authority
• Fraud prevention: with relevant authorities or industry partners when there is credible evidence of fraudulent activity, identity theft, or money laundering
• Business transfers: in the event of a merger, acquisition, or asset sale, your data may be transferred to the successor entity, subject to an equivalent level of data protection

In all cases where data is shared with third-party service providers, we require those parties to treat your data with the same level of care and confidentiality that we apply ourselves.

5. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Account information is generally retained for the duration of the active account relationship and for a reasonable period thereafter in accordance with applicable record-keeping obligations.

If you request account closure, we will deactivate your account and begin the process of deleting or anonymising your personal data, except where retention is required by law (for example, financial transaction records for anti-money-laundering compliance). We will inform you of the applicable retention periods at the time of your request.

6. Your Rights Regarding Personal Data

As a user of jays9, you have rights with respect to the personal information we hold about you. Subject to verification of your identity, you may exercise the following rights by contacting us at [email protected]:

• Right of access: request a copy of the personal data we hold about you
• Right of rectification: request correction of inaccurate or incomplete personal data
• Right to erasure: request deletion of your personal data where there is no compelling reason for its continued processing
• Right to restrict processing: request that we limit the processing of your personal data in certain circumstances
• Right to data portability: request that we transfer your data in a structured, machine-readable format to you or a third party you designate

We will endeavour to respond to all legitimate requests within 30 days. In some cases, we may need to extend this period if your request is particularly complex or if you have made multiple requests simultaneously. We will notify you of any extension and the reasons for it.

7. Security of Your Personal Data

We take the security of your personal data seriously. jays9 implements a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

While we employ robust security practices, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights, we will notify affected users and, where required by law, the relevant authorities, within the applicable timeframe.

8. Payment Data and Financial Transactions

jays9 supports deposits and withdrawals through a range of local Bangladeshi payment methods — including bKash, Nagad, Rocket, and Upay — as well as international card payments via Visa and Mastercard. When you initiate a financial transaction, we collect the transaction amount, method, and reference details necessary to process and record that transaction. We do not store full card numbers, CVV codes, or mobile banking PINs on our servers.

All payment transactions are routed through encrypted, PCI DSS-compliant channels. Transaction records are retained for the period required by financial compliance regulations. If you have questions about a specific transaction or notice any unauthorised activity on your account, please contact our support team immediately at [email protected].

9. Third-Party Links and Services

Our platform integrates game content from reputable third-party providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and others. While we work only with trusted partners, please be aware that these providers operate under their own privacy policies and data practices. jays9 is not responsible for the privacy practices of third-party game studios or payment processors beyond the contractual obligations we place on them. We encourage you to review the privacy policies of any third-party service you interact with through our platform.

10. Children's Privacy

jays9 is strictly an adult gaming platform. Our services are intended solely for individuals who are 21 years of age or older. We do not knowingly collect, solicit, or retain personal data from anyone under the age of 21. Age verification checks are conducted during the account registration process to enforce this requirement.

If we become aware that we have inadvertently collected personal data from a person under 21 years of age, we will take immediate steps to delete that information from our records. If you are a parent or guardian and believe your child has provided personal information to jays9, please contact us at [email protected] and we will act promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. The updated policy will take effect immediately upon publication on this page.

We encourage you to review this Privacy Policy periodically to stay informed about how jays9 protects your information. Your continued use of our platform after any changes constitutes your acceptance of the revised policy.

12. Contact and Data Protection Enquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or the way jays9 handles your personal data, please contact our support team. We are committed to addressing all privacy-related enquiries professionally and promptly.

Email (plain text — not a link): [email protected]. Our team is available 24/7 and aims to respond to all data protection requests within 30 days of receipt.